TEAKMOORWICK · THOUGHTFUL SERVICE

Customer Service Policy

Personal Attention · Thoughtful Assistance · Lasting Confidence

At Teakmoorwick, we believe that exceptional furniture deserves equally thoughtful customer care. From your first inquiry to the delivery of your order and beyond, our goal is to provide clear communication, helpful assistance, and a dependable shopping experience.

01. Our Customer Service Commitment

We are committed to providing a considerate and professional customer service experience. Our team aims to:

• Provide clear and accurate information about our products, orders, and available services.
• Assist customers with questions about purchases and order details.
• Help customers understand shipping arrangements and delivery updates.
• Review reported product concerns, damaged shipments, missing items, and incorrect deliveries.
• Communicate applicable solutions and next steps in accordance with our published policies.
• Handle customer inquiries with courtesy, professionalism, and respect.

02. How to Contact Us

For questions or assistance, customers may contact us through the following channels:

For written inquiries, we recommend using email so that relevant order information and supporting documents can be included in your message.

When contacting us, please provide accurate information to help us understand your request and direct it to the appropriate customer service process.

03. Order Inquiries & Modifications

Customers may contact our team regarding order confirmations, product selections, shipping addresses, and other purchase-related questions.

If you need to correct or modify an order after placing it, please contact us as soon as possible.

Order modification and cancellation requests are subject to the current fulfillment status. Once an order has entered processing, packaging, or shipment, certain changes may no longer be possible.

We will review each request based on the available order information and communicate whether the requested adjustment can be accommodated.

04. Shipping & Delivery Assistance

We understand that receiving your furniture safely and on time is an important part of your shopping experience.

Our estimated total delivery timeframe is 5–10 business days. Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, and other logistical circumstances.

Customers who have questions about shipment progress, tracking information, or delivery arrangements are welcome to contact our team.

To help us investigate a delivery inquiry, please provide your order number and any available tracking information.

Where necessary, we will review the available shipping details and assist with the appropriate next steps.

05. Damaged, Missing or Incorrect Products

We encourage customers to inspect their delivered products and packaging upon arrival.

If you receive an item that appears damaged, incorrect, or incomplete, please contact our customer service team with the relevant details.

For a more efficient review, please include:

• Your order number.
• The name or description of the affected product.
• A clear explanation of the issue.
• Photographs of the product and packaging, if applicable.

Our team will assess the information provided and communicate the available resolution or further instructions in accordance with applicable policies and laws.

06. Returns & Refund Assistance

If you have questions about returning a product, requesting a refund, or understanding the applicable return conditions, please contact our customer service team before taking any action.

Return eligibility, applicable conditions, and refund processing will be governed by our Return and Refund Policy and applicable consumer protection laws.

07. Product Information & Usage Questions

We welcome questions about our furniture products, including product specifications, materials, dimensions, finishes, and other information made available on our website.

Customers are encouraged to review the individual product description and specifications before purchasing to ensure that the selected item meets their requirements.

If additional clarification is needed, please contact our team with the product name or relevant product page information.

Product appearance may vary slightly depending on lighting conditions, display settings, natural material characteristics, and manufacturing variations. Please refer to the specific product information for applicable details.

08. Customer Communication & Response

To help us provide accurate assistance, we encourage customers to communicate their concerns clearly and provide relevant supporting information.

Response and resolution times may vary depending on the nature and complexity of the inquiry, the information required for review, and the availability of relevant shipping or order records.

Some matters may require additional investigation or coordination with shipping carriers or other relevant parties.

We appreciate your patience while our team reviews your request. We will make reasonable efforts to provide relevant updates and instructions.

09. Customer Privacy & Information Protection

We respect the privacy of our customers and handle personal information in accordance with our Privacy Policy and applicable laws.

Information provided during customer service communications will be used as reasonably necessary to identify orders, respond to inquiries, investigate reported issues, and provide requested assistance.

Customers should avoid sending passwords, payment card security codes, or other unnecessary sensitive information through customer service communications.

For additional information about how personal information is collected, used, and protected, please refer to our Privacy Policy.

10. Policy Updates & Consumer Rights

Teakmoorwick may update this Customer Service Policy when necessary to reflect changes in our services, operational procedures, or applicable legal requirements.

Any updated version will be published on this page. Customers are encouraged to review the policy periodically.

Nothing in this policy is intended to exclude, restrict, or override any rights or remedies that consumers are entitled to under applicable federal, state, or other relevant laws.

Here for Every Detail of Your Home

Your trust means a great deal to us. Thank you for choosing Teakmoorwick. We look forward to making every interaction as thoughtful as the spaces you create.

TEAKMOORWICK

Timeless Living · Thoughtful Craftsmanship