TEAKMOORWICK · THOUGHTFUL CUSTOMER CARE

Return & Refund Policy

A Considered Approach to Every Purchase

At Teakmoorwick, we want every piece you choose for your home to be a source of lasting enjoyment. We understand that sometimes a purchase may not meet your expectations. This Return & Refund Policy explains how to request a return, exchange, or refund, including the applicable timeframes, fees, and return arrangements.

01. Return & Exchange Eligibility

Customers who wish to return or exchange a purchased product may contact our customer service team within 15 business days after the date of delivery to initiate a request.

To help us review your request, please provide:

• Your original order number.
• The name or description of the product you wish to return or exchange.
• A clear explanation of the reason for your request.
• Photographs or other supporting information, where relevant to the request.

Our team will review the information and confirm the applicable return or exchange procedure.

Products reported as damaged, defective, incorrect, or incomplete will be reviewed based on the circumstances and applicable consumer protection requirements.

All return and exchange requests are subject to applicable legal rights. Nothing in this policy is intended to restrict rights that cannot legally be excluded.

02. Return & Exchange Timeframe

Our standard return and exchange request period is 15 business days from the date your order is delivered.

Business days refer to Monday through Friday, excluding applicable public holidays.

Customers should contact us within this period to submit their return or exchange request and receive the necessary instructions.

Please note that contacting us to initiate a request does not automatically authorize a return shipment. Our team must first review the request and provide the applicable instructions.

For products with delivery damage, defects, or other issues that may be subject to separate statutory rights, customers should contact us promptly. Applicable legal rights will take precedence over any conflicting provisions in this policy.

03. Return & Exchange Fees

At Teakmoorwick, we do not charge customers a separate return or exchange service fee.

• We do not charge a separate fee for submitting a return request.
• We do not charge a separate fee for submitting an exchange request.
• There is no additional return or exchange service charge imposed by us.

The $0.00 fee refers to the return and exchange service fee charged by Teakmoorwick. Any carrier or transportation costs, if applicable, will be communicated before the return arrangement is finalized. We will not represent third-party carrier charges as waived unless this has been expressly confirmed.

Any legally required remedies for defective, damaged, or incorrectly supplied products will be handled in accordance with applicable law.

04. Return Address & Warehouse Instructions

To make return arrangements more convenient for customers within the United States, Teakmoorwick coordinates return instructions through applicable U.S. regional warehouse locations.

Depending on your delivery address and the specific return arrangement, we will provide the designated regional warehouse address closest to your location, where applicable.

Business correspondence address:

Mark Medeiros
109 Wright St
Arlington, MA 02474
United States

Please note that this business address is provided for business correspondence only. It is not a designated return warehouse or an automatically authorized return destination.

Packages sent to an unauthorized address may not be received or processed as a valid return. Please obtain the correct instructions before sending any merchandise.

05. How to Request a Return or Exchange

We recommend following these steps to help ensure that your request is reviewed efficiently.

06. Refund Processing Time

Once a refund has been approved and the applicable refund processing requirements have been satisfied, Teakmoorwick will arrange the refund to the original payment method, where possible.

Our refund processing target is 5 business days after the refund has been approved and is ready for processing.

Refunds are generally issued to the original payment method used for the purchase. The time required for the funds to appear in your account may also depend on your bank, card issuer, or payment service provider.

If a refund has been processed but does not appear within the expected timeframe, please contact us. We will review the available transaction information and assist with your inquiry.

Any applicable refund amount will be determined according to the approved request, original transaction, relevant policies, and applicable consumer protection laws.

07. Exchange Requests

If you would like to exchange a purchased product, please contact our customer service team within the applicable 15-business-day return and exchange period.

When submitting an exchange request, please include your order number, the original product details, and the product you would prefer to receive, if known.

Exchange requests will be reviewed based on product availability, order information, and the circumstances of the request.

If the requested replacement product is unavailable, our team will communicate the available alternatives or other applicable resolution.

Any exchange arrangement will be confirmed with you before further action is taken. Applicable statutory rights relating to defective or incorrectly supplied products remain unaffected.

08. Damaged, Defective, or Incorrect Items

We take product and delivery concerns seriously. If your order arrives damaged, defective, incomplete, or different from what you purchased, please contact us as soon as reasonably possible.

To help us investigate, please provide:

• Your order number.
• A description of the issue.
• Photographs showing the product and any visible damage, where applicable.
• Photographs of the packaging, if relevant.

Our team will review the information and communicate the appropriate resolution or additional instructions.

Depending on the circumstances and applicable law, available remedies may include a replacement, exchange, repair, or refund.

Please do not dispose of or independently ship the affected item before receiving instructions, unless necessary for safety or otherwise required by law.

09. Order Cancellation Requests

If you wish to cancel an order, please contact our customer service team as soon as possible after placing your purchase.

Cancellation requests are subject to the current order processing and fulfillment status. Once an order has entered shipment or has been handed over to a carrier, cancellation may no longer be possible through the ordinary cancellation process.

If cancellation cannot be completed, our team will explain the applicable return procedure and available options.

Any refund resulting from an approved cancellation will be handled in accordance with the refund provisions of this policy and applicable law.

10. Important Return Conditions

To help ensure that return and exchange requests are processed correctly, please observe the following instructions:

• Contact our customer service team before sending any merchandise back.
• Use only the return address and shipping instructions provided for your approved request.
• Provide accurate order information when submitting a request.
• Retain relevant shipping confirmations and tracking information, where available.
• Do not independently send products to our business correspondence address.

Return eligibility and any product condition requirements will be assessed in accordance with the nature of the request, the relevant purchase details, and applicable consumer protection laws.

Nothing in this section limits any rights or remedies that consumers may have under applicable law, including rights relating to defective or misrepresented products.

11. Refund Exceptions & Legal Rights

Some purchases or circumstances may be subject to specific conditions under applicable laws and the relevant product or transaction terms.

Any decision concerning a refund, return, or exchange will be reviewed based on the available information and the legal requirements applicable to the transaction.

We reserve the right to investigate suspected fraudulent, abusive, or unauthorized return activity, provided that doing so does not unlawfully restrict consumer rights.

Nothing in this policy excludes, limits, or replaces any mandatory rights or remedies available to consumers under applicable federal, state, or other relevant laws.

12. Contact Us

If you have questions about a return, exchange, refund, or authorized return location, please contact our customer service team.

For faster assistance, please use the email subject line "Return / Exchange / Refund Request" and include your order number in the message.

Every Detail Deserves Thoughtful Care

Thank you for choosing Teakmoorwick. We appreciate your trust and are committed to making your shopping experience as comfortable, transparent, and reassuring as possible.

TEAKMOORWICK

Timeless Living · Thoughtful Craftsmanship