TEAKMOORWICK · YOUR PRIVACY MATTERS

Privacy Policy

Your Trust. Your Choices. Your Privacy.

At Teakmoorwick, we value the trust you place in us when shopping for your home. We are committed to respecting your privacy and handling personal information responsibly, transparently, and in accordance with applicable privacy laws. This Privacy Policy explains how personal information may be collected, used, disclosed, and protected when you visit our website, make a purchase, or communicate with us.

01. Personal Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of personal information:

Personal and Contact Information: Information such as your name, email address, telephone number, billing address, and shipping address when you place an order or contact us.

Order and Transaction Information: Details relating to products purchased, order history, transaction records, delivery information, and other information necessary to process and manage your purchases.

Payment Information: Payment-related information required to complete a transaction. Payment details may be processed directly by third-party payment providers. We do not necessarily receive or store complete payment card numbers or security codes.

Account Information: If account functionality is available and you choose to use it, we may collect account credentials and related profile information.

Communications: Information you provide when contacting customer service, submitting questions, requesting assistance, or communicating with us by email or other available channels.

Device and Technical Information: Depending on your browser, device, and website settings, we may collect information such as IP address, browser type, device identifiers, operating system, and website interaction data.

Usage Information: Information about how you navigate and interact with our website, including pages viewed, referring websites, and approximate interaction times.

We collect only the information reasonably necessary for the relevant purposes described in this policy or otherwise permitted by applicable law.

02. How We Collect Information

Personal information may be collected through several methods, including:

• Directly from you when you place an order, complete a form, create an account where available, or contact our team.
• Automatically through website technologies, cookies, server logs, and similar tools when you browse our website, subject to applicable consent requirements.
• Through Shopify and other service providers that support website operations, payment processing, order fulfillment, and customer communications.
• From shipping, payment, fraud-prevention, or other service providers when information is necessary to provide requested services or protect legitimate business interests.

03. How We Use Personal Information

We may use personal information for the following purposes:

• To process, confirm, and manage customer orders and transactions.
• To arrange shipping, delivery, and order-related communications.
• To respond to customer inquiries and provide customer service.
• To manage returns, refunds, exchanges, and reported product or delivery issues in accordance with applicable policies.
• To maintain, operate, and improve our website, products, and shopping experience.
• To detect, investigate, and help prevent fraud, unauthorized transactions, security incidents, and other harmful activities.
• To maintain business records and meet applicable legal, tax, accounting, and regulatory obligations.
• To provide marketing communications where permitted by law and, when required, with your consent.
• To enforce our policies and protect our rights, customers, and business operations.

We do not intend to use personal information for purposes that are incompatible with the purposes disclosed in this policy unless permitted or required by applicable law.

04. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to support essential website functions and improve the browsing experience.

These technologies may be used for purposes such as:

• Remembering shopping cart contents and relevant website preferences.
• Supporting website security and essential functionality.
• Understanding website traffic and visitor interactions.
• Measuring the effectiveness of website content and marketing activities, where applicable.
• Supporting advertising and personalized marketing activities where applicable and legally permitted.

You may be able to manage certain cookie preferences through your browser settings or available website privacy controls. Disabling some cookies may affect website functionality, including shopping cart or checkout features.

Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.

05. How We Share Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business, provide requested services, or comply with legal obligations.

These parties may include:

Shopify: Our online store is powered by Shopify. Shopify provides e-commerce infrastructure and related services that help us operate our website and process customer transactions.

Payment Processors: Payment service providers may process transaction-related information to securely facilitate payments and help prevent fraudulent activity.

Shipping and Fulfillment Providers: Relevant delivery and logistics providers may receive necessary contact and shipping information to fulfill orders and deliver products.

Website and Technology Providers: Service providers may help us maintain website functionality, security, hosting, analytics, and technical support.

Customer Service Providers: Where applicable, service providers may assist with customer communications and order-related inquiries.

Legal and Regulatory Authorities: We may disclose information when required by law, legal process, court order, or valid governmental request, or when necessary to protect legal rights and safety.

Business Transactions: In connection with a potential or completed merger, acquisition, restructuring, or sale of business assets, personal information may be transferred subject to applicable legal requirements.

We do not authorize service providers to use personal information for purposes beyond the services they are engaged to perform, subject to their applicable contractual and legal obligations.

06. Shopify Platform and Third-Party Services

Our store is hosted on Shopify, which provides the e-commerce platform used to offer our products and services.

Information submitted through our store may be processed by Shopify and other third-party providers involved in operating the website, processing transactions, and fulfilling orders.

These providers may process information in accordance with their own privacy policies and applicable legal requirements.

For more information about how Shopify handles personal information, please review Shopify's Privacy Policy.

Our website may also contain links to third-party websites or services. We are not responsible for the privacy practices or content of websites that we do not operate. We encourage you to review their privacy policies before providing personal information.

07. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer service, maintaining business records, resolving disputes, and meeting legal or regulatory requirements.

The retention period may vary depending on the type of information, the purpose for which it was collected, and applicable legal obligations.

When personal information is no longer reasonably necessary, we will take appropriate steps to delete, anonymize, or otherwise securely dispose of it, subject to applicable law and legitimate record-retention requirements.

08. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Depending on the nature of the information and the services involved, these measures may include access restrictions, secure service providers, account safeguards, and appropriate technical protections.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security of information transmitted over the internet.

Customers should also take reasonable steps to protect their own devices, accounts, and login credentials.

09. Your Privacy Rights and Choices

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

• Right to Know or Access: Request information about the personal information we collect, use, disclose, or process about you.
• Right to Correction: Request correction of inaccurate personal information.
• Right to Deletion: Request deletion of personal information, subject to applicable exceptions and legal obligations.
• Right to Data Portability: Where applicable, request a copy of certain personal information in a portable format.
• Right to Opt Out: Where applicable, opt out of certain processing activities, including targeted advertising or the sale or sharing of personal information as defined by relevant privacy laws.
• Right to Withdraw Consent: Where processing is based on consent, withdraw that consent subject to applicable legal requirements.
• Right to Appeal: Where provided by law, appeal a decision we make regarding a privacy rights request.

To exercise an applicable privacy right, please contact us using the email address listed below. We may need to verify your identity before processing your request.

We will review and respond to eligible requests within the timeframes required by applicable law.

We will not unlawfully discriminate against you for exercising privacy rights available under applicable law.

10. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the CCPA), subject to applicable eligibility requirements and exceptions.

These rights may include the right to:

• Know the categories and specific pieces of personal information collected about you.
• Know the categories of sources from which personal information is collected.
• Understand the business or commercial purposes for collecting, using, or disclosing personal information.
• Know the categories of third parties to whom personal information is disclosed.
• Request deletion or correction of personal information, subject to legal exceptions.
• Opt out of the sale or sharing of personal information, where applicable.
• Limit the use and disclosure of sensitive personal information where the law provides that right.
• Not receive discriminatory treatment for exercising privacy rights.

We do not knowingly collect or use sensitive personal information for purposes that require a separate right to limit unless applicable law permits such processing and the relevant requirements are met.

We do not knowingly sell or share personal information in exchange for monetary consideration. Certain advertising or analytics technologies may constitute sharing or targeted advertising under some privacy laws, depending on how they are configured and used. Where applicable, we will provide the legally required disclosures and opt-out mechanisms.

California residents may submit eligible privacy requests through our customer service email. We may verify your identity and authority to make the request before responding.

11. Children's Privacy

Our website and products are intended for a general audience and are not directed to children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without legally required parental or guardian consent.

If we become aware that personal information has been collected from a child in circumstances that violate applicable law, we will take appropriate steps to address the information.

If you believe that a child has provided personal information to us, please contact our customer service team so that we can review the matter.

12. International Data Transfers

Depending on the location of our service providers and the technical infrastructure supporting our website, personal information may be processed or stored in countries other than the country or state in which you reside.

Where personal information is transferred across borders, we will take steps required by applicable law to ensure that such transfers are conducted with appropriate safeguards.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website operations, service providers, or applicable legal requirements.

When changes are made, the revised policy will be published on this page with an updated effective date where appropriate.

We encourage customers to review this page periodically to remain informed about how personal information is handled.

14. Contact Us About Privacy

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have concerns about how your personal information is handled, please contact us:

For privacy-related requests, please use the subject line "Privacy Request" in your email and describe the nature of your request. Please do not include passwords, full payment card numbers, or other unnecessary sensitive information.

Your Home Deserves Care. So Does Your Privacy.

Thank you for trusting Teakmoorwick. We appreciate your confidence in our brand and remain committed to treating your personal information with care and respect.

TEAKMOORWICK

Timeless Living · Thoughtful Craftsmanship

TEAKMOORWICK · PRIVACY & TRUST

Privacy Policy

A Thoughtful Approach to Your Personal Information

At Teakmoorwick, we believe trust is an essential part of every shopping experience. Whether you are browsing our furniture collections, placing an order, or communicating with our customer service team, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or purchase from our website.

01. Personal Information We Collect

Depending on how you interact with our website, we may collect different categories of personal information, including:

Identification and Contact Information

Your name, email address, telephone number, billing address, shipping address, and other contact details you provide when placing an order or communicating with us.

Order and Commercial Information

Products purchased, items added to your shopping cart, order history, transaction records, purchase preferences, delivery details, and related commercial information.

Payment Information

Payment-related information necessary to process purchases. Payment card details and other financial information may be collected and processed directly by payment service providers. We do not necessarily receive or retain complete payment card numbers or security codes.

Account Information

If customer account functionality is available and you choose to use it, we may collect account credentials, profile details, and related information.

Customer Communications

Information contained in messages, emails, customer service requests, product inquiries, complaints, and other communications you voluntarily send to us.

Device and Technical Information

Information such as your IP address, browser type, operating system, device identifiers, network information, and other technical information associated with accessing our website.

Website Usage Information

Information regarding your interactions with our website, including pages viewed, browsing activity, referring websites, approximate access times, and website navigation behavior.

Location Information

General location information may be inferred from technical information, such as an IP address, or provided through your billing and shipping details. We do not assume that precise device location is collected unless you expressly enable a feature that provides it.

We aim to collect information that is reasonably necessary for the purposes described in this Privacy Policy and permitted by applicable law.

02. Sources of Personal Information

We may obtain personal information from the following sources:

• Directly from you: When you browse our website, complete checkout, submit an inquiry, communicate with customer service, or voluntarily provide information.
• Automatically through our website: Through cookies, server logs, browser technologies, and similar tools when you access or interact with our online store.
• From Shopify: Through the e-commerce infrastructure and services that support our online store and customer transactions.
• From service providers: From payment processors, shipping partners, fraud-prevention providers, and other service providers when relevant to fulfilling your requests or operating our business.
• From other permitted sources: Where applicable, we may receive information from publicly available sources or third parties when permitted by law and reasonably necessary for legitimate business purposes.

03. How We Use Your Personal Information

We may use collected personal information for the following business and operational purposes:

• To process, confirm, manage, and fulfill customer orders.
• To facilitate payments, billing, shipping, and product delivery.
• To provide order confirmations, tracking updates, and other purchase-related notifications.
• To respond to questions and provide customer service.
• To review and manage return, refund, exchange, and product-related requests.
• To maintain and improve website functionality, usability, and customer experience.
• To understand website traffic and customer interactions through applicable analytics technologies.
• To detect, investigate, and prevent fraud, unauthorized transactions, security incidents, and other unlawful activities.
• To maintain accurate business, accounting, and transaction records.
• To comply with applicable legal, regulatory, and governmental obligations.
• To provide marketing communications, promotional information, or advertising where permitted by law and subject to applicable consent and opt-out requirements.
• To protect our business, customers, legal rights, and legitimate interests.

We will not knowingly use personal information for purposes materially different from those disclosed here without providing additional notice or obtaining consent where required by applicable law.

04. Cookies and Tracking Technologies

Our online store may use cookies and similar technologies, including pixels, tags, and other tracking tools, to support website functionality and understand how visitors interact with our store.

These technologies may serve several purposes:

• Essential Cookies: Help maintain core website functions, shopping cart operations, checkout processes, and security features.
• Preference Cookies: Help remember certain browsing preferences and settings.
• Analytics Cookies: Help us understand website traffic, visitor behavior, and the performance of our online store.
• Advertising Technologies: Where configured and permitted, help measure advertising performance and support relevant promotional activities.

You may manage certain cookies through your browser settings or available website privacy controls. Please note that disabling essential cookies may affect shopping cart, checkout, or other website functions.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.

For additional information about available privacy controls, please review the customer privacy settings on our website where available.

05. How We Share Personal Information

We may disclose personal information to third parties when reasonably necessary to provide our services, operate our website, fulfill orders, or comply with legal requirements.

Categories of potential recipients include:

Shopify and E-Commerce Infrastructure Providers

Our online store is powered by Shopify. Information submitted through our store may be processed by Shopify to support website functionality, checkout, order management, and related e-commerce services.

Payment Processors and Financial Service Providers

Payment-related information may be shared with payment processors and relevant financial institutions to authorize and complete transactions, prevent fraud, and manage payment disputes.

Shipping and Fulfillment Partners

Necessary customer and delivery information may be provided to shipping carriers, logistics providers, and fulfillment partners to prepare, transport, and deliver purchased products.

Technology and Website Service Providers

We may work with service providers supporting website hosting, security, technical maintenance, analytics, and other operational functions.

Customer Support Providers

Where applicable, customer communication and support service providers may process relevant information to help respond to customer inquiries.

Advertising and Analytics Partners

Where applicable and legally permitted, certain browsing or interaction information may be disclosed to analytics or advertising partners to measure website performance or support marketing activities. Such disclosures may be considered a sale or sharing of personal information under certain privacy laws, depending on the circumstances.

Legal and Regulatory Authorities

We may disclose information to courts, government agencies, law enforcement authorities, or other parties when required by law or when reasonably necessary to protect legal rights, safety, and security.

Business Transaction Parties

In connection with a merger, acquisition, financing, restructuring, or sale of business assets, information may be transferred as part of the transaction, subject to applicable legal requirements.

We do not permit our service providers to use personal information for purposes outside the services they perform on our behalf, except as permitted by applicable law and relevant agreements.

06. Shopify and Third-Party Services

Teakmoorwick operates its online store using Shopify's e-commerce platform. Shopify and its relevant service providers may process personal information to provide the technical infrastructure and services necessary for our store to operate.

The processing of personal information by Shopify is also subject to Shopify's own privacy practices and applicable agreements.

For further details, please visit Shopify's Privacy Policy.

Our website may contain links to third-party websites, applications, or services. These external services are not controlled by Teakmoorwick. If you visit them or provide information directly to them, their own privacy policies and terms will apply.

We encourage you to review the privacy practices of third-party websites before sharing personal information.

07. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

• Processing and fulfilling customer orders.
• Maintaining purchase and transaction records.
• Providing customer service and resolving disputes.
• Meeting tax, accounting, legal, and regulatory requirements.
• Protecting our business and preventing fraudulent activities.

Retention periods may vary depending on the type of information, the reason for its collection, applicable legal requirements, and the circumstances of the relevant customer relationship.

When personal information is no longer reasonably necessary, we will take appropriate steps to delete, anonymize, or securely dispose of it, subject to applicable legal obligations and legitimate retention requirements.

08. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Depending on the services involved, these measures may include access restrictions, secure service providers, account safeguards, and other appropriate technical and organizational protections.

However, no electronic transmission or storage system can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect information, we cannot guarantee absolute security.

Customers are encouraged to use secure devices, protect their account credentials, and avoid transmitting unnecessary sensitive information through unsecured communication channels.

09. Your Privacy Rights and Choices

Depending on your place of residence and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

• Right to Access: Request access to personal information we maintain about you.
• Right to Know: Request information about the categories of personal information collected, its sources, purposes of use, and categories of recipients.
• Right to Correction: Request that inaccurate or incomplete personal information be corrected.
• Right to Deletion: Request deletion of personal information, subject to applicable legal exceptions.
• Right to Data Portability: Request a copy of certain personal information in a commonly used and portable format, where applicable.
• Right to Opt Out: Where applicable, opt out of the sale or sharing of personal information or its use for targeted advertising.
• Right to Withdraw Consent: Withdraw consent where personal information is processed on the basis of consent, subject to applicable law.
• Right to Appeal: Appeal certain decisions regarding privacy requests where such a right is provided by law.

To exercise an applicable privacy right, contact us at zhanghao123@teakmoorwick.com.

We may request additional information to reasonably verify your identity and confirm your authority to submit a request. If an authorized representative submits a request on your behalf, we may require proof of authorization as permitted by law.

We will review eligible requests and respond within the timeframes required by applicable law. Certain requests may be subject to legal exceptions or limitations.

We will not unlawfully discriminate against customers for exercising privacy rights protected by applicable law.

10. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA), subject to applicable requirements and exceptions.

These rights may include:

• The right to know what categories and specific pieces of personal information we collect.
• The right to know the categories of sources from which personal information is collected.
• The right to know the purposes for collecting, using, selling, or sharing personal information.
• The right to know the categories of third parties to whom personal information is disclosed.
• The right to request deletion of personal information, subject to legal exceptions.
• The right to request correction of inaccurate personal information.
• The right to opt out of the sale or sharing of personal information, where applicable.
• The right to limit certain uses and disclosures of sensitive personal information, where applicable.
• The right not to receive discriminatory treatment for exercising privacy rights.

We may collect identifiers, commercial information, internet or electronic network activity information, contact details, and other categories described in Section 01 of this policy.

These categories may be disclosed to the service provider and recipient categories described in Section 05 for the purposes stated in Section 03.

We do not knowingly sell personal information for monetary consideration. However, certain disclosures through advertising or analytics technologies may qualify as a sale or sharing under applicable California privacy law, depending on how those technologies are configured and used.

Where applicable, California residents may use the available website privacy controls or contact us directly to submit an opt-out request.

We do not knowingly use or disclose sensitive personal information for purposes requiring a separate right to limit unless permitted by law and subject to applicable requirements.

11. Other U.S. State Privacy Rights

Residents of certain U.S. states may have additional rights under applicable state privacy laws, including laws in states such as Virginia, Colorado, Connecticut, Utah, Texas, Oregon, and other jurisdictions where applicable.

Depending on the applicable law, these rights may include:

• Accessing and obtaining a copy of personal information.
• Correcting inaccurate personal information.
• Requesting deletion of personal information.
• Opting out of certain targeted advertising activities.
• Opting out of certain sales of personal information or profiling activities, where applicable.
• Appealing a decision concerning a privacy rights request, where provided by law.

We will honor applicable privacy requests in accordance with the laws governing the relevant customer or website visitor.

Where required and supported by our website privacy settings, we will also process recognized universal opt-out preference signals, such as Global Privacy Control, in accordance with applicable legal requirements.

12. Marketing Communications

Where permitted by law, we may use your contact information to provide information about our products, collections, promotions, and other relevant updates.

You may opt out of promotional email communications by following the unsubscribe instructions included in the relevant marketing email, where available.

Please note that opting out of marketing communications does not prevent us from sending essential transactional or service-related messages, such as order confirmations, payment notifications, shipping updates, or responses to customer inquiries.

We will process marketing preferences and consent choices in accordance with applicable law.

13. Children's Privacy

Our website and products are intended for a general audience and are not directed to children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without the legally required parental or guardian consent.

If we become aware that personal information has been collected from a child in a manner that violates applicable law, we will take appropriate steps to address the information.

If you believe that a child has provided personal information to us, please contact our customer service team so that we can review the matter.

14. International Data Transfers

Depending on the location of our service providers and the technical infrastructure supporting our online store, personal information may be processed or stored outside the state or country in which you reside.

Where personal information is transferred internationally, we will take appropriate steps required by applicable law to ensure that such transfers are subject to suitable safeguards.

By using our website and services, you acknowledge that your information may be processed in jurisdictions other than your place of residence, subject to applicable legal protections.

15. Third-Party Links and Services

Our website may include links to external websites, applications, social media platforms, or other third-party services.

These services operate independently and may have their own privacy policies, security practices, and terms of use. We do not control how independent third parties collect or process information.

We encourage you to review the applicable privacy notices before sharing personal information with any external website or service.

16. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our business operations, website technologies, service providers, privacy practices, or applicable legal requirements.

When changes are made, the revised version will be published on this page. Where required by law, we will provide additional notice or obtain consent before implementing material changes.

We encourage you to review this page periodically to remain informed about our privacy practices.

17. Contact Us

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have concerns about how your personal information is handled, please contact us using the details below.

For privacy-related inquiries, please use the subject line "Privacy Request" in your email. Please describe your request clearly so that we can review it appropriately.

For your security, do not include passwords, complete payment card numbers, security codes, or other unnecessary sensitive information in your email.

Your Home Deserves Care. So Does Your Privacy.

Thank you for choosing Teakmoorwick. Your trust is important to us, and we remain committed to treating your personal information with care, transparency, and respect.

TEAKMOORWICK

Timeless Living · Thoughtful Craftsmanship