TEAKMOORWICK · CRAFTED FOR YOUR HOME

Shipping Policy

Thoughtfully prepared. Carefully delivered. Made for lasting living.

At Teakmoorwick, we believe every piece of furniture deserves a thoughtful journey to its new home. Our shipping policy is designed to provide clear information about delivery timeframes, shipping costs, and delivery arrangements, so you can shop with confidence.

01. Shipping Rates & Free Shipping

We aim to make shipping straightforward and transparent. The following shipping rates apply according to your order subtotal:

• Orders totaling $85.00 or more qualify for free shipping.
• Orders totaling less than $85.00 are charged a flat shipping fee of $15.00.
• The applicable shipping fee will be displayed at checkout before you complete your purchase.
• All shipping charges are stated in U.S. dollars (USD).

Please review your order summary carefully before submitting payment to ensure that the shipping fee and order details are correct.

02. Shipping & Delivery Time

Our estimated total shipping and delivery timeframe is 5–10 business days.

Business days refer to Monday through Friday, excluding public holidays. Delivery estimates are provided as a general guideline and are not guaranteed delivery dates.

Actual delivery times may vary depending on the delivery destination, carrier operations, weather conditions, public holidays, and other circumstances beyond our reasonable control.

We encourage customers to consider the estimated delivery timeframe when placing an order, particularly if the furniture is needed for a specific occasion or scheduled home project.

03. Shipping Destinations & Regional Warehouses

To facilitate delivery within the United States, we arrange shipments through regional warehouse locations.

Depending on your delivery address, your order will be arranged through the U.S. regional warehouse closest to your location, where applicable.

The specific warehouse location and any relevant return or shipping instructions will be communicated to you by our customer service team when necessary.

04. Order Information & Delivery Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

Before completing your purchase, please verify the following details:

• Full recipient name.
• Complete street address, including apartment, unit, or suite number where applicable.
• Correct city, state, and ZIP code.
• A valid contact telephone number and email address.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible at zhanghao123@teakmoorwick.com.

We will review your request and determine whether the information can still be updated. Address changes cannot be guaranteed once an order has entered the shipping or fulfillment process.

05. Tracking & Delivery Updates

If tracking information is made available for your shipment, it will be provided through the order-related communication channels available to us.

Please allow time for carrier tracking systems to register and update shipment information. Tracking details may not become active immediately after they are issued.

Carrier tracking information is provided to help customers follow shipment progress. Updates and estimated arrival dates are managed by the relevant carrier and may change during transportation.

If you have questions about your shipment or experience an unusual delay, please contact our customer service team with your order information so we can review your inquiry.

06. Shipping Delays & Exceptional Circumstances

Although we make reasonable efforts to facilitate delivery within the estimated timeframe, certain circumstances may affect transportation schedules.

Potential causes of delivery delays include, but are not limited to:

• Severe weather conditions or natural disasters.
• Public holidays and periods of unusually high shipping volume.
• Carrier transportation or logistical disruptions.
• Incorrect, incomplete, or undeliverable shipping addresses.
• Other circumstances beyond our reasonable control.

If your order experiences an unexpected delivery delay, please contact us. We will review the available shipment information and assist with your inquiry.

Nothing in this policy is intended to limit any consumer rights or remedies that may apply under applicable law.

07. Damaged, Missing, or Incorrect Items

We encourage customers to inspect their furniture and delivered packages upon arrival.

If your order arrives with visible shipping damage, contains an incorrect item, or appears to be missing an item, please contact our customer service team promptly.

To help us review your inquiry, please provide the following information when available:

• Your order number.
• A brief description of the issue.
• Clear photographs of the affected item, packaging, or shipping damage, where applicable.

Our team will review the information and communicate the appropriate next steps in accordance with our applicable policies and consumer protection requirements.

08. Undeliverable Packages

If a shipment cannot be delivered because of an incomplete or incorrect address, delivery restrictions, or other delivery-related circumstances, please contact our customer service team for assistance.

If a package is returned to a carrier facility or otherwise becomes undeliverable, we will review the available shipment details and communicate with the customer regarding the available next steps.

Any additional shipping arrangements, where applicable, will be reviewed based on the circumstances of the delivery issue and applicable consumer protection laws.

09. Changes & Cancellation Requests

If you wish to modify or cancel an order, please contact us as soon as possible after placing your purchase.

Requests will be reviewed according to the current fulfillment and shipping status of the order. Once an order has entered the shipping process, changes or cancellations may no longer be possible.

Any cancellation, refund, or other applicable consumer rights will be handled in accordance with our relevant policies and applicable laws.

10. Contact Our Customer Service Team

If you have any questions regarding shipping costs, delivery arrangements, shipment tracking, or an existing order, please reach out to our customer service team.

A Thoughtful Journey Home

Thank you for choosing Teakmoorwick. We appreciate your trust and look forward to helping you create a home filled with warmth, character, and timeless beauty.

TEAKMOORWICK

Timeless Living · Thoughtful Craftsmanship